FAQ’s

1. Visit our J2534 Reprogramming FAQ page

1. Visit the OEM Service Websites Page for links to the OEM subscription sites and view the OEM Reprogramming Guides on our Document Page for OEM-specific reprogramming instructions.

1. The latest drivers can be found on the Downloads page under the “Resources” tab.

1. The latest documents can be found on the Documents page under the “Resources” tab.

1. Most of DG’s flagship diagnostic and reprogramming product kits range from $600-$3,000.
   Store homepage

1. Unfortunately there are many manufacturers overseas that try to copy DG’s products. These products are mostly found on 3^rd party reseller sites, such as Amazon.  It is important to buy a genuine DG Technologies product because the knockoff products will not work properly and DG does not provide technical support for fake products.  We recommend purchasing directly from DG Technologies store or from one of our distributors.  If you come across a DG product that is priced well below DG’s prices, it is likely a counterfeit product.  These knockoffs can also be spotted by their product pictures because they show the kits including many extra CDs and cables whereas DG’s kits only include a few cables and one CD.  If you think you may have bought a counterfeit product, call 248.888.2000 and DG can verify by the serial number.

Laptop Requirements:

PC - Windows 7 or 10

Processor - 1 GHz or Faster

RAM - At Least 4GB

Storage - 500GB Hard Drive

DG Technologies’ Warranty, Trade-In & Maintenance Agreement Policy

For DPA 5 PRO:

Volvo/MACK Premium Tech Tool (PTT)

1. Start Program
2. Select Settings from the PTT Menu
3. Go to the Communication Unit tab:
4. Highlight DG Technologies DPA 5 Single Application USB or DG Technologies DPA 5 Multi Application USB
5. Verify radio button in default column is selected
6. Select Configuration...
7. Click on Advanced Settings, then select the down arrow on the right side of the text box
8. Highlight and click on 2 - DG DPA 5 PRO (SA) USB or DG DPA 5 PRO (MA) USB
9. Select the OK button
10. Verify DG DPA 5 PRO (SA) USB (or (MA) USB) is listed underneath Device Description:
11. Select the OK button
    • Wait a few minutes to establish connection. If connection doesn't occur, re-boot the PC.
    • Do not select Connect immediately after PTT opens. Reading product data... will appear after a little bit of time while the connection is being established.

For DPA XL:

1. Start Program
2. Select Settings from the PTT Menu
3. Go to the Communication Unit tab:
4. Highlight DG Technologies DPA XL Application USB or DG Technologies DPA XL USB
5. Verify radio button in default column is selected
6. Select Configuration...
7. Click on Advanced Settings, then select the down arrow on the right side of the text box
8. Highlight and click selection
9. Select the OK button
10. Verify DG DPA XL USB is listed underneath Device Description:
11. Select the OK button
    • Wait a few minutes to establish connection. If connection doesn't occur, re-boot the PC.
    • Do not select Connect immediately after PTT opens. Reading product data... will appear after a little bit of time while the connection is being established.

1. DG accepts MasterCard, Visa, American Express, and Discover. If you purchase online you can also use PayPal.  If you are an established customer, you can also use a Purchase Order and be invoiced to pay by check after item is received.

1. If you purchase online, your credit card will be processed immediately. If you order over the phone, your card will be processed before the item ships.

1. Most items shipped within the United States ship (FedEx or UPS) Ground for around $20USD

1. Ground, 2^nd Day Air, Next Day Air (Priority & Economy for overseas orders)

1. DG Technologies Headquarters in Farmington Hills, MI

1. DG does NOT ship to P.O. boxes or the following countries:
   1. Balkans, Belarus, Brazil, Burma, Cote d’Ivoire, Cuba, Democratic Republic of the Congo, Iran, Iraq, Former Liberian Regime of Charles Taylor, Lebanon, Libya, North Korea, Russia, Somalia Sudan, Syria
2. Laptops & OEM software are only shipped in the USA.

10. The normal handling fee is $5-$10.

1. There is a $50 diagnostic fee plus the cost of the repair for items out of warranty.

1. See Documents page for product manuals.

1. Submit the form on the Tech Support page, send an email to techsupp@dgtech.com or Call 248.888.2000 and ask for tech support

1. If your device issues cannot be solved by DG’s tech support staff and the device is under warranty, you can call DG to get an RMA number, send it in, and DG will repair it for free.  If your device is no longer under warranty (most products include a 2 year standard warranty), there is a repair fee.

1. Practical Testing of the CAN Physical Layer

Below are some troubleshooting suggestions

1. Make sure you have latest drivers & firmware downloaded Download page
2. If ToPC/PC connection LED is rapidly blinking red/green, open Firmware Updater and select and update file.
3. Make sure correct DG product is properly selected in the OEM software application
4. If you see a “USB not recognized” message, open the Control Panel | System | Device manager and make sure your DG product is listed under USB Diagnostic tools.
5. Use Adapter Validation Tool-properly select Vendor, Device and Protocol to see if computer is seeing adapter and if adapter is seeing vehicle(green status). If connection shows red:
   1. Power cycle DG product
   2. Try another USB port
   3. Reboot PC
   4. Make sure correct Protocol is selected
   5. Ignition is in ON position to check vehicle connection
   6. Try another Deutsch/OBDII cable
   7. Ensure proper charge of vehicle battery
   1. Check to see if OEM application up to date

1. DPA – open RP1210 Options, set the following items:
   1. Set Options For Device/API – choose adapter in question.
   2. Debug File Name – leave default or change to folder that is easier to navigate to
   3. Debug File Size – change to 0.
   4. Debug Logging Level – change to 4.
   5. Save, then OK, then Exit.
2. VSI-2534 – open J2534 Config Utility
   1. Add check mark to Turn Logging ON.
   2. Log file created in C:Dearborn Group ProductsVSI-2534 folder.

1. You can search on DG’s trouble code page to interpret what your codes mean and gain understanding of how to fix the vehicle to resolve the fault codes. Trouble Code page

1. 1987

1. DG Technologies Headquarters is located in Farmington Hills Michigan with a Heavy-Duty Division in Indianapolis IN, and distributors worldwide.

1. DG offers various vehicle network training seminars. We offer classes in our offices as well as arranged trainging at your business.
   Training Page

1. Yes, consult with a sales engineer to discuss private labeling DG’s software and hardware products. Private labeling page

1. If you see a DG product that seems to fit your needs but may need a few adjustments in the engineering (ex. To support different protocols or CAN channels), call DG and we will consult with you to see how we can customize the product to your specific needs.

1. DG can perform conformance testing to ensure correct functional behavior of complex vehicle communication networks.
   Conformance page

1. The latest in company and industry news can be found on the  News page.
   Subscribe to Newsletter

Yes—follow DG on social media for current promotions and news.

1. Facebook: https://www.facebook.com/DG-Technologies-316588328473284/
2. Twitter: https://twitter.com/DGTechnologies
3. LinkedIn: https://www.linkedin.com/company/dg-technologies_561427

1. See OEM Software Compatibility section of DPA 5 page
2. RP1210 OEM Software: International InTune, Bendix ACOM, International Master Diagnostics, Caterpillar Electronic Technician, International ServiceMaxx, Cummins Insite, Mack VCADS/PTT, Meritor-WABCO Toolbox, Dana Diagnostic Tool, Mitchell1 RepairConnect, Detroit Diesel Diagnostic Link, Vansco VMMS, Detroit Diesel Reprogramming Station , Volvo VCADS/PTT, Eaton ServiceRanger , ZF-Meritor TransSoft, Freightliner ServiceLink, International Diamond Logic Builder, J2534 OEM Diagnostic Software Compatibility
3. J2534 OEM Software: General Motors TIS2Web, Chrysler New J2534 Application, Toyota TIS (Technical Information System), Honda Service Express, Mazda Module Programming (MMP), Kia J2534 KMA, Hyundai 2534 HMA, Volkswagen Erwin, Audi Erwin, Nissan J2534 ECU Reprogramming Software (NERS), RA Consulting Silver Scan Tool

1. See Product Page “Standards and Protocols” section DPA 5 page

1. Hercules does not have a button to turn this feature off, ie prevent it from jumping to a higher speed. Instead the Gryphon family hardware web interface can be used to turn the speed change off. Open a web browser and enter the IP address of the Gryphon hardware. Select Configuration. Enter User ID and Password. Click on the Programs tab. Uncheck the box defined SWCANSPEED. Select Submit changes. [REF – 011]

1. The Gryphon family hardware must have the USDT layer activated. To verify that it is set to be working the Gryphon family hardware web interface can be used. Open a web browser and enter the IP address of the Gryphon hardware. Select Configuration. Enter User ID and Password. Click on the Programs tab. A check should appear in the box defined USDT. If it is uncheck enter a check and select Submit changes. Restart the Hercules application. [REF – 012]

1. Adding External Voltage Transient Suppressors To the SCAT2 and Gryphon S3 on-board High Speed CAN Channels Application Note

1. DGD provides the essentials needed in a generic J1708/J1587 and CAN/J1939 diagnostics program. If faults or other displayed data suggest that running an OEM application is required, that OEM application can be started automatically from within DGD.

1. While DG diagnostics can provide generic J1708/J1587 and CAN/J1939 codes, sometimes more specific manufacturer information needs to be acquired from their OEM software. You can buy a daily, monthly or annual OEM software subscription from their service website.  For links to OEM service websites and for approximate subscription pricing go to DG’s OEM Service Website page

• Q: How can I open the Program Blocks Help files while running under a Vista Operating System?
  A: The Vista Issues with PBEC Application Note [REF – 005]
• Q: Can you provide some assistance in describing how LIN works with Hercules?
  A: The Using LIN with Hercules Application Note [REF – 006]
• Q: How does the Clone Frame feature work?
  A: The Clone Frame Application Note [REF – 007]
• Q: How can the colors and ranges of the InPlace Monitor color highlight feature be changed?
  A: The Configuring InPlace Monitor Application Note [REF – 008]
• Q: There are no DPIDs in the database. Is there an easy solution to include DPIDs in the database?
  A: The Adding DPIDs to a database Application Note [REF – 009]
• Q: How can I setup Hercules Frame Responder?
  A: The Hercules Frame Responder Application Note [REF – 017]
• Q: How can Hercules Buffer files (CSV) be used within Excel?
  A: Importing a Buffer file (CSV) into Excel Application Note [REF – 010]
• Q: How can the automatic speed change for SWCAN be turned off?
  A: Hercules does not have a button to turn this feature off, ie prevent it from jumping to a higher speed. Instead the Gryphon family hardware web interface can be used to turn the speed change off. Open a web browser and enter the IP address of the Gryphon hardware. Select Configuration. Enter User ID and Password. Click on the Programs tab. Uncheck the box defined SWCANSPEED. Select Submit changes. [REF – 011]
• Q: USDT Diagnostics is not working. What is wrong?
  A: The Gryphon family hardware must have the USDT layer activated. To verify that it is set to be working the Gryphon family hardware web interface can be used. Open a web browser and enter the IP address of the Gryphon hardware. Select Configuration. Enter User ID and Password. Click on the Programs tab. A check should appear in the box defined USDT. If it is uncheck enter a check and select Submit changes. Restart the Hercules application. [REF – 012]
• Q: How can I use the Scroll Monitor to view User friendly interpretations rather than raw hex data?
  A: Signal Interpretations are viewable in various monitors if the signal exists in an associated database. Using the arrow up or down buttons on your computer for viewing the Scrolling Monitor or the Offline Buffer file content also displays the specific signal interpretations for a signal on the Signal Monitor if previously selected to those monitors. Even when not selected User defined signal interpretations are displayed in a pop up Signal Info window for each signal in a message when a double click is performed on a message in the Scrolling Monitor as long as signal exists in the associated database. The pop up Signal Info feature is not available with Offline Buffer files. [REF – 013]
• Q: Are there any issues with Hercules and the Vista Operating System?
  A: The Vista Issues with Hercules Application Note [REF – 015]
• Q: In the Information View the Error Report Level states 01 – Rep. Bus Warn & Bus Error. What does this represent?
  A: The Hercules Error Reporting Application Note [REF – 016]
• Q: What are the known issues in the current Hercules release?
  A: The current Issue list. [REF – 014]

There is no charge, no update fees and no seat licenses.  You can load this on everyone’s computer and just move the hardware from person to person depending on the project.

You can download the software which will also give you a look at our manuals and some other information that may be helpful even before you put the products in use.  Please see the link below.

Downloads

Refer to the SAINT 2 FAQ document

Yes the Saint2 will work with windows 1o. Take these steps to get the driver to install

1. From the start menu select Settings.
2. Select Update & Security.
3. Choose Recovery.
4. Click Recovery on the left hand side.
5. Select Restart now under the Advanced Startup area.
6. Once your computer has rebooted select Troubleshoot.
7. Select Advanced Options.
8. Select Startup Options.
9. Select Restart. Yes, you have to restart again.
10. Select option 7, Disable driver signature enforcement.
11. Open the device manager, mouse over upper-right, select PC info, then device manager.
12. Find the Saint2 in your device manager, right click and select, Updated Driver Software...
13. Follow the regular saint2 device driver in the attached Saint2 system setup instructions .

1. DG’s products can be purchased on our e-store by clicking the “store” link on the homepage, or by clicking a “buy now” button on a product page. Store homepage.  You can also place an order over the phone by calling 248.888.2000.  If you want to purchase from one of our local distributors, go to our distributor page to find a distributor near you Distributor page

1. DG was one of the first companies in the vehicle networking industry and has been in business for over 25 years, products are reliable, competitively priced and more durable than our competitors.
2. We include software at no charge with our tools and offer the industry leading warranty.

1. Our distributors can be found on our Distributor page

1. If you would like become a distributor of DG’s products and receive distributor pricing, call a sales representative to get started or visit our Distributor page

1. If a product has a video available, it will be located at the bottom of its respective product page.